Day 1 - Tuesday 29th April, 2014
8:30
Registration, coffee & networking
9:00
Welcome remarks from the Chair
Strategies to define & drive performance
9:10
Transforming public sector performance measurement
  • Strategies to define performance effectively
  • Designing and implementing KPIs that are measureable, achievable, relevant and timed

9:50
Driving organisation performance in the National Blood Authority
  • Developing an integrated holistic approach to planning and managing organisational performance
  • Managing a budget with a diverse range of outcomes to be achieved
  • How the NBA has linked corporate plans, operational plans, resource allocation, personnel performance and risk management to return more than $85M of savings

10:30
Morning tea & networking
11:50
Understanding how to define performance
  • Frameworks for identifying what you want to achieve
  • From hospital performance to public value

12:30
Networking lunch
1:30
Defining performance in protecting the communities of NSW
  • What is our legislated combat role
  • What do capability and preparedness mean in the context of our combat role
  • How do our strategies drive our capability and preparedness

Design & implement KPIs to meet performance
2:10
Designing measurable KPIs for service providers

• Designing measurable and targeted indicators in a service delivery organisation


2:50
Afternoon tea & networking
3:20
Managing change for effective KPI implementation

INTERACTIVE ROUND TABLE

  • Increasing accountability through transparent KPI development
  • Embedding the role of KPIs across divisions from the outset
3:50
The challenges of measuring performance in a complex environment
  • The influence of the environment on measurement systems
  • 12 challenges of measuring performance
  • Evolving measurement to meet the needs of the future
  • Implications for practice in the public sector

4:30
Closing remarks from the Chair & end of day one
Day 2 - Wednesday 30th April, 2014
8:30
Welcome, coffee & networking
9:00
Welcome remarks from the Chair
9:10
Parallels from a different system
  • Accountability for results across government and organisations
  • The place of performance management
  • The role of key performance indicators in NZ government

9:50
Implementing a Results-Based Accountability™ Model
  • The approach of using RBA as a framework to develop measures across all Council service areas
  • Using RBA to enable each service to better understand and meet their customers’ needs
  • Lessons learnt from implementing RBA


Utilise KPIs to improve performance
10:30
Analysing & reforming existing KPI frameworks
  • Re-assessing current KPI frameworks
  • Strategies for improvement
  • Tools for reforming KPIs when they don’t align
11:10
Morning tea & networking
11:40
Driving rigorous program evaluation
  • Centre for Program Evaluation – who we are, what we do and why we do it
  • Driving evaluation as a core element of the policy cycle and resource allocation decision-making process
  • Building evaluation capacity and capability across NSW Government

12:20
Managing & leveraging data to improve performance
  • Improving reporting through the generation of reliable data
  • Utilising performance data for informed decision making

1:00
Networking lunch
2:00
Improving reporting through effective KPI design

INTERACTIVE ROUND TABLE

  • Identifying what information is needed for effective reporting
  • Incorporating reporting priorities into KPI design
2:40
Evaluating performance in the public sector
  • Driving advances in the theory and practice of evaluation
  • Encouraging understanding about the use and application of evaluation

3:20
Closing remarks from the Chair & close of conference

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