Day 1
- Tuesday 15th May, 2012
8:30
Registration coffee & networking
9:00
Welcome to Country
Aunty Agnes Shea
Ngunnawal People
9:05
Welcome remarks from the Chair
Identifying & developing KPIs in line with strategic objectives
9:15
Effective KPIs to support the Outcomes and Programs Framework
- Improving the link between government outcomes and the responsibilities of entities for the delivery of effective and efficient services
- Outlining that the foundation for entity accountability and transparency is performance information
- Improving the development of effectiveness KPIs and the reporting against them
- Increasing intergovernmental partnerships on budgeting and performance reporting
9:55
Parallels from a different system
- Accountability for results across government and organisations
- The place of performance management
- The role of key performance indicators in NZ government
10:35
Morning tea & networking
11:05
Managing Performance in the NSW Government
11:45
Managing Strategically: Why KPIs Frequently Fail to Fulfil Their Purpose
- KPIs don’t exist in a management vacuum
- KPIs need to be developed, owned and managed
- Connecting KPIs with strategic purpose and decision-making processes
12:25
Setting whole of government KPIs to meet strategic objectives
- Setting clear objectives and identifying appropriate KPIs to track achievement
- From program delivery to outcomes: Setting a continuum of inputs, outputs and outcomes
- Utilising performance logic to underpin effective reporting frameworks
- Embedding performance management through integration with planning, reporting and management frameworks
12:55
Lunch
1:55
Designing meaningful indicators to achieve whole-of-government high level objectives
- Outlining the Value Chain for the Queensland Public Sector
- The Performance Management Framework: Planning, measuring, monitoring results and public reporting
- Illustrating how we meet government objectives for the community e.g. legislative requirements
- Outlining the collective approach of all departments delivering and working collaboratively
- Assessing whether we are contributing to outcomes and how to prioritise
2:35
Key challenges in identifying & designing the right KPIs
3:00
Afternoon tea & networking
3:30
Reforming current KPI frameworks
- Identifying priority areas for management and robust KPI design
- Ensuring gaps are filled to support achievement of departmental objectives
- Influencing decision making
4:10
Round tables
Delegates will break into groups to discuss key challenges addressed during Day One
5:00
Closing remarks from the Chair & close of Day One
Day 2
- Wednesday 16th May, 2012
8:30
Registration, coffee & networking
9:00
Welcoming remarks from the Chair
Utilising data for KPI development & management
9:10
Looking at the data behind KPIs
- Improving data quality and data management across the department
- Drawing learnings from data that is consistent and comparable
- Developing quality KPIs at the departmental level
- An example of using multiple data sources and international benchmarking in KPIs: The Australian Innovation Systems Report
9:50
Business intelligence for increased accountability & performance
- Streamlining data collection to create a snapshot of KPIs
- Enabling a true picture of daily outcomes through KPI transparency
- Enabling all staff to capture trends and performance measures
- Strengthening accountability through business transparency
10:30
Morning tea & networking
11:00
Streamlining and improving the quality of reporting and analysis
- Outlining the benefits of the right reporting system
- Remediating data at source – leveraged in other reports
- Enabling the ability of drilling down into areas of interest
- Allowing more time for analysis rather than reporting
11:40
Enabling improved performance reporting
- Focussing on practical application and reporting of performance indicators
- Outlining why performance indicators are superior in a departmental setting to more traditional forms of reporting
- Illustrating how capturing performance information can lead to improvements in service delivery
- Understanding how this information can be of greater use to decision makers, parliamentarians and other users
12:20
Lunch
KPIs to improve accountability and performance
1:20
Key performance indicators that drive performance & conformance
- Developing a performance management capability
- Creating a strategy-driven, top-to-bottom approach with balanced and transparent KPIs
- Providing an enterprise-wide view of performance and conformance through effective KPIs
- Using timely measures that matter to inform better decision-making
- Integrating performance outcomes from KPIs with business improvement
2:00
Developing ownership & management of comprehensive KPI frameworks
- Embedding the role of KPIs across divisions from the outset
- Organisational collaboration for KPI identification
- Leadership groups to report and track KPI management
2:40
Afternoon tea & networking
3:10
Moving to a more transparent, collegiate process to raise performance and accountability
- Driving strategy execution through KPI setting
- Increasing accountability through transparent, collective KPI development frameworks
- Enabling genuine performance conversations based on agreed outcomes and expectations
- Establishing KPI development processes that support a changing external market
3:50
Round tables
Delegates will break into groups to discuss key challenges addressed during Day Two
4:30
End of Day Two and close of conference
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