Refund & Cancellation Policy

Cancellations: For cancellations received in writing more than 2 weeks before the event date, a credit voucher will be issued and valid for 12 months to use on another Criterion conference.

Cancellations must be made in writing to registration@criterionconferences.com and quote your invoice number to arrange this. The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.


Substitutions: Registered delegates may be substituted at no extra charge. Please notify us in writing at least 48 hours prior to the conference. Please email customercare@criterionconferences.com and quote your invoice number to arrange this. Delegates may not "share" a pass between multiple attendees without prior authorisation.


Payments: Full payment must be received within 7 days of receipt of the invoice. To qualify for early bird discounts, your registration must be 'booked and paid' by the early bird date specified


Criterion Conferences reserves the right to cancel any conference for any reason and will not be responsible for airfare, hotel or any other costs incurred by attendees. No liability is assumed by Criterion Conferences for changes in program date, content, speakers or venue. For any queries related to payments or for any further general information please contact us on 1300 316 882 and our customer service representatives will be happy to assist.



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