Demonstrating effective, efficient delivery of programs

For over twenty years the Australian Public Service has progressively introduced reforms to increase its accountability, efficiency and responsiveness to community needs. Increased citizen engagement and participation in service delivery has also heightened demand for government reporting on a more constant scale.

A recent performance audit by the Australian National Audit Office found that most agencies are lacking effective Key Performance Indicator Systems, reducing informed and comprehensive assessment of program effectiveness.

Many entities continue to find it difficult to develop and implement KPIs, in particular ‘effectiveness’ KPIs that are appropriately specific, measureable, achievable, relevant and timed.

In an era where the economy is looking to return to surplus and government is mandated to “do more with less”, the need to develop KPIs that reflect overall strategy and outcomes is crucial.

Bringing together senior leaders in performance, auditing, governance, strategy and corporate services this conference is a must for all agencies looking to reach optimum productivity, efficiency and transparency.

Offering you a national forum of speakers from both Federal and State, central and line agencies, don’t miss this excellent chance to network and hear from those with constructive, practical strategies on how to improve performance and accountability in your organisation.

You will take away:

• Tools to identify key measures for organisational success
• Case studies illustrating business intelligence and qualitative vs quantitative measures
• Tips on how to strengthen reporting and performance frameworks
• Strategies for re-designing and restructuring KPIs from the ground up