Key Performance Indicators in Government
Achieving Strategic Objectives Through Accountability & Performance Improvement
How to implement and maximise the Balanced Scorecard in government
The Balanced Scorecard is an integrated management system used to align day-to-day activities to the vision and strategy of the organization, improve internal and external communications, and monitor organisational performance against strategic goals. It is now used extensively around the world in private, public and not-for-profit sectors, and is rated as being the sixth most useful management tool worldwide.
This highly interactive workshop will give attendees some of the key practical skills and knowledge to successfully implement and maximise the Balanced Scorecard within their organisation or department. The workshop will be helpful for those already implementing the Balanced Scorecard, as well as those who are considering implementation. Extensive use will be made of public sector Balanced Scorecard case studies.
Some of the main areas you will work through in this workshop will include:
- Latest international trends and learnings in Balanced Scorecard development and deployment
- The key steps to successful Balanced Scorecard implementation
- Cascading the Balanced Scorecard throughout the organisation
- How to ensure that the Balanced Scorecard becomes embedded in your organisation
How to design and utilise key performance measures in your organisation
When you are guiding and leading others to develop their meaningful performance measures, you need to address the people issues as much as the technical side of designing and using performance measures. We must allow buy-in to the performance measures so that they can take some ownership of the performance of what they are measuring, and, correspondingly be engaged in improving the performance.
Using the PuMP® Methodology (Performance Measurement Process created by Stacey Barr), Mark will take you through the steps to successfully design and use meaningful performance measures in your organisation. The PuMP® Methodology is a complete end-to-end process for performance measurement and contains a complete set of tools and techniques that will enable you to make performance measurement an engaging practice. PuMP® is the practical step-by-step methodology that makes it easier for people to choose, create and use measures that matter.
You will work through:
- An overview of the PuMP® Methodology
- How to make strategy measureable
- The measure design technique
- Designing new measures from scratch
- Allowing people to buy-in to measures
- Reporting measures in a useful and usable way, and
- Integrating measures seamlessly into decision making
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