Workshop A - Monday 28th April 2014, 9:00am – 4:00pm
Analysing & Reforming Existing KPIs

In this workshop we will put ourselves in a user’s shoes to understand expectations. This will provide information of high management value and external usefulness. Participants will work alongside and share ideas with other workshop attendees to improve the quality and usefulness of their performance information.


Why attend this workshop?

  • Case study practical and interactive approach
  • Re-assess current KPI frameworks
  • Increase management value and external usefulness of information


What you will take away by attending

  • Strategies for improvement
  • Tools for reforming KPIs when they don’t align
  • Improve the quality and usefulness of your performance information
Ann Webster
Assistant Auditor General, Research & Development
Office of the Auditor General, NZ

Ann has been employed with the Office of the Auditor-General as the Assistant Auditor-General, Research and Development since 2004. In this role she is responsible for:

  • leading the Office’s response to changes in relation to public sector governance and accountability; and
  • facilitating and co-ordinating the Office’s research and development and product development.

The R&D Team works as a catalyst within the OAG to enhance existing products and develop new products in areas such as:

  • Performance improvement related to our annual audit interaction with public sector performance and financial management and reporting;
  • Increasing awareness and raising the profile of good governance practices for example public entities’ use of audit committees and detection and prevention of fraud; and
  • Analysis and integration of audit knowledge about public sector emerging and good practices.

Ann joined the OAG in 1999 as a sector manager in the Local Government Team.
Her experience prior to joining the Office is mainly in corporate planning, research, and public policy. Before joining the Office, Ann had worked in both central and local government and policy, research, and corporate planning roles.


Ann has a Bachelor of Arts; a Diploma of Social Science Research and a Masters of Public Policy from Victoria University of Wellington.

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